Terms conditions

Terms and Conditions

This website is managed by Orasto. Throughout the site, the terms "we," "us," and "our" refer to Orasto. Orasto offers this website, including all information, tools, and services available on this site, to you, the user, provided that you accept all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: The period within which the consumer can exercise their right of withdrawal.
Consumer: The natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: Calendar day.
Ongoing contract: A distance contract concerning a series of products and/or services, with the obligation of delivery and/or acceptance spread over time.
Durable medium: Any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: A contract concluded between the entrepreneur and the consumer under an organized system for the remote sale of products and/or services, using one or more means of distance communication up to and including the conclusion of the contract.
Means of distance communication: A tool that can be used for concluding an agreement, without the consumer and entrepreneur being together in the same place at the same time.
General Terms and Conditions: These General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Email address: info@orasto-london.com
Company name: Orasto
Chamber of Commerce number: 95750525
Address: Leeuweriklaan 3, Boekel, Netherlands

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur’s location and that they will be sent to the consumer free of charge upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may be provided electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, before concluding the distance contract, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge at the consumer’s request, either electronically or otherwise.

If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly. In the event of conflicting conditions, the consumer may always invoke the provision that is most favorable to them.

If any provision of these general terms and conditions is wholly or partially void or annulled at any time, the agreement and these terms and conditions shall remain in effect, and the void or annulled provision shall be replaced in mutual consultation by a provision that closely approximates the original intent.

Situations not covered by these general terms and conditions must be assessed in the spirit of these general terms and conditions. Any ambiguities regarding the interpretation or content of one or more provisions shall be explained in the spirit of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a proper assessment by the consumer. If the entrepreneur uses images, these will be a truthful representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images, specifications, and details in the offer are indicative and cannot give rise to compensation or termination of the agreement.

Images of products are a truthful representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains information so that it is clear to the consumer what rights and obligations are attached to accepting the offer. This particularly concerns:

The price, excluding customs clearance fees and import VAT. These additional costs will be borne by the customer. The postal and/or courier service will apply a special arrangement for postal and courier services regarding importation into the EU destination country.
Any shipping costs.
The manner in which the agreement will be concluded and the necessary actions to do so.
Whether or not the right of withdrawal applies.
The method of payment, delivery, and execution of the agreement.
The period for accepting the offer or the period within which the entrepreneur guarantees the price.
Whether the agreement is archived after its conclusion and how it can be accessed by the consumer.
The way in which the consumer can check and correct the information provided before concluding the contract.
The languages in which the agreement can be concluded besides Dutch.
The codes of conduct the entrepreneur is subject to and how the consumer can consult these electronically.
The minimum duration of the distance contract in case of an ongoing transaction.

Article 5 – The Agreement

The agreement is established at the moment the consumer accepts the offer and meets the associated conditions.

If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance electronically. As long as this acceptance has not been confirmed, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall implement appropriate technical and organizational measures to secure the electronic data transfer and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

Every agreement is entered into under the condition of sufficient product availability.

Article 6 – Right of Withdrawal
When purchasing products, the consumer has the right to dissolve the agreement within 14 days without providing any reason. This reflection period starts on the day after the consumer or a designated representative, as communicated to the entrepreneur, receives the product.
During this period, the consumer must handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to assess whether the consumer wishes to keep it. If the consumer exercises the right of withdrawal, the product must be returned to the entrepreneur, including all supplied accessories and, if reasonably possible, in the original state and packaging, following the provided clear and reasonable return instructions.
If the consumer wishes to exercise the right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product. This notification must be made in writing via email. After this notification, the consumer must return the product within 14 days. The consumer must provide proof that the product was returned on time, for example, with a shipping receipt.
If the consumer does not notify the entrepreneur within the specified period or does not return the product, the purchase is final.

Article 7 – Costs in Case of Withdrawal
If the consumer exercises the right of withdrawal, they will bear the return shipping costs. If the consumer has made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal. However, the refund will only be processed once the product has been received by the entrepreneur or sufficient proof of return has been provided.

Article 8 – Exclusion of the Right of Withdrawal
The entrepreneur may exclude the right of withdrawal for specific products as described in paragraphs 2 and 3. This exclusion is only valid if it has been clearly stated in the offer, or at least before the agreement is concluded.
Exclusion of the right of withdrawal applies to:

Products made to the consumer’s specifications
Products that are clearly personal in nature
Products that cannot be returned due to their nature
Products that can spoil or age quickly
Products whose price depends on fluctuations in the financial market beyond the entrepreneur’s control
Loose newspapers and magazines
Audio and video recordings and software if the consumer has broken the seal
Hygiene products if the seal has been broken
Exclusion of the right of withdrawal is also possible for services:
Related to accommodation, transport, restaurant services, or leisure activities on a specific date or period
That have started with the consumer's explicit consent before the reflection period has expired
Related to betting and lotteries

Article 9 – Pricing
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for changes due to VAT adjustments.
In deviation from the previous clause, the entrepreneur may offer products or services with prices subject to fluctuations in the financial market beyond their control. This will be stated in the offer.
Price increases within three months of concluding the agreement are only allowed if they result from legal regulations.
Price increases after three months are only allowed if:

They result from legal regulations, or
The consumer has the right to terminate the agreement as of the date the price increase takes effect.
The place of delivery is determined based on the VAT regulations in Article 5, paragraph 1, of the 1968 VAT Act. Since the delivery occurs outside the EU, import VAT and customs fees may be charged by the postal or courier service to the recipient. The entrepreneur will not charge VAT.
All prices are subject to typographical and printing errors. The entrepreneur is not obliged to deliver the product at an incorrect price due to such errors.

Article 10 – Compliance and Warranty
The entrepreneur guarantees that the products and services comply with the agreement, the specifications stated in the offer, and legal requirements. If agreed, the entrepreneur also ensures that the product is suitable for purposes beyond normal use.
A manufacturer’s or importer’s warranty does not affect the consumer’s legal rights.
Defects or incorrect deliveries must be reported to the entrepreneur within 14 days. The product must be returned in its original packaging and in new condition.
The entrepreneur’s warranty period matches the manufacturer’s warranty period. However, the entrepreneur is not responsible for the product’s suitability for individual applications or any advice regarding use.
The warranty does not apply if:

The consumer has repaired or modified the product themselves or through third parties
The product has been exposed to abnormal conditions or handled contrary to the entrepreneur's instructions
The defect results from government regulations regarding materials or quality

Article 11 – Delivery and Execution
The entrepreneur will handle orders with the utmost care.
Accepted orders will be executed within 30 days unless a longer delivery time has been agreed upon. If delivery is delayed or an order cannot be fulfilled, the consumer will be informed within 30 days. The consumer has the right to cancel the order at no cost and claim compensation if applicable.
In the event of cancellation, the entrepreneur will refund the amount paid by the consumer within 14 days.
If delivery is impossible, the entrepreneur will attempt to provide a replacement product. This will be communicated clearly upon delivery. The right of withdrawal remains applicable for replacement products. The entrepreneur will bear the return costs in this case.
The risk of damage or loss of products remains with the entrepreneur until delivery to the consumer.

Article 12 – Duration Transactions: Term, Termination, and Renewal
Termination:
The consumer may terminate an indefinite contract for regular delivery of products or services at any time with a notice period of up to one month.
The consumer may also terminate a fixed-term contract for regular deliveries at the end of the agreed term with a notice period of up to one month.
The consumer may terminate these agreements at any time without being limited to specific periods.
The consumer may terminate the contract using the same method it was concluded.
The notice period for the consumer cannot be longer than that for the entrepreneur.

Renewal:
Fixed-term contracts for the regular supply of products or services cannot be automatically renewed or extended.
In deviation, contracts for newspapers and magazines may be extended for up to three months if the consumer can terminate them with a one-month notice period.
Fixed-term contracts that continue indefinitely can only be renewed if the consumer can terminate them at any time with a notice period of up to one month (or three months for deliveries occurring less than once per month).
Trial or introductory subscriptions automatically end after the trial period.

Duration:
If a contract lasts more than one year, the consumer may terminate it after one year with a notice period of up to one month, unless fairness dictates otherwise.

Article 13 – Payment
Unless otherwise agreed, the consumer must pay within 7 working days after the reflection period, as stated in Article 6.
For service contracts, payment is due after confirmation of the agreement.
The consumer must report any inaccuracies in payment details to the entrepreneur immediately.
If the consumer fails to pay, the entrepreneur may charge reasonable costs after prior notification.

Article 14 – Complaints Procedure
Complaints must be submitted in writing within 7 days after the consumer identifies the issue.
The entrepreneur will respond within 14 days. If a complaint requires longer processing, the consumer will be informed within 14 days.
If the complaint cannot be resolved amicably, it becomes a dispute subject to legal resolution.
A complaint does not suspend the entrepreneur’s obligations unless explicitly agreed otherwise.
If a complaint is justified, the entrepreneur will replace or repair the product at no cost.

Article 15 – Disputes
Agreements between the entrepreneur and consumer are governed exclusively by Dutch law, even if the consumer resides abroad.

Article 16 – Contact Information
Questions about the Terms of Service can be sent to us via info@orasto-london.com